They said that I need to pay for the postage to return the item and they will the refund the initial cost but not the postage. Etsy takes the from your debit card and pays that to your Etsy payment account.

Can Someone Explain The Difference Between Refunding And Cancelling An Order Etsy

Etsy doesnt hold the shipping fee you charged your customer they give it to you you have it in your payment account.

How to refund on etsy. 1-Etsy refunds all fees to the seller when an order is canceled and refunded. Click Orders Shipping. Ensuring secure safe transactions.

Etsy uses cookies and similar technologies to give you a better experience enabling things like. Click the ellipsis icon next to the order you want to refund. Well youre in luck because here they come.

Click or tap Purchases and reviews. The most common refund material is porcelain ceramic. Sign in to your Etsy account Click on Your Account Click on Purchases and Reviews Select Help with Order next to the order you want to have refunded Click on Message Seller Type in the message saying what you want to get refunded Click on the arrow icon or press Enter to.

The refunding and cancellation is a 2 step process. I have looked on their policy pag. Hover your mouse pointer over the Your Shop link that appears along the top of every Etsy page.

2-If there is not sufficient funds in your shop payment account to refund the buyer Etsy charges the credit card on file. Once you have refunded then you cancel. If you do not cancel the order in addition to refunding you need to cancel to get the rest of your fees back.

Click or tap You. The most popular colour. Click that and follow the prompts.

Again click your account icon at the top-right and select Purchases and reviews 3. If they dont agree then etsy would step in and help but in this case the item is not as described so etsy would step in anyway. On the Etsy app tap the order youre interested in then.

Click Sold Orders in the list of options that appears. Click or tap You. On the Etsy app tap the order youre interested in then.

If you want to refund the. Go to the order and on the right side about halfway down is a Manage order link. ETSY Product Listing Sheet on PDF to print out and help you to keep track of your sales inventory refunds unsold items marketing etc.

To request a return return label or exchange contact the shop. This is just an enquiry I have bought a large item and when it arrived it was damaged. There are 1497 refund for sale on Etsy and they cost 456 on average.

Click or tap Message Seller. I dont buy etsy labels. This is because you dont have to buy labels through etsy you can buy them whereever you want to so etsy gives you the money to do whatever you want with it.

TonyasDynamicDesigns 5 out of 5 stars 20. Etsy does not charge for refunds. This is how you can do it.

Select a Reason for issuing a refund and add an optional Message to buyer. Etsy then uses that red debits your Etsy payment account to refund the buyer. Click Issue a refund.

Buyers are also encouraged to contact you if they experience any issues. If the buyer used Direct Checkout or an Etsy gift card youll need to follow these steps to refund his money. There is no Etsy refund fee.

The Open Orders pages opens. To refund an order. Click or tap Purchases and reviews.

Click Help with order next to the order youre interested in. Any seller on Etsy within the EU must follow the consumer rights act directive of consumer rights which means they must accept your return if you contact them within 14 days of receiving the item. Click Help with order next to the order youre interested in.

I have spoken to the seller and asked for a refund. Click or tap. To request a refund contact the shop.

Issuing a refund for the returned item s Providing Etsy with proof of dispatch for a replacement item If you do have a problem with a transaction its best to contact the buyer directly via Etsy Messages.